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Customer care Customer care
How can I order online as a new customer
How do I order online as a returning customer?
When will I receive my product to be delivered by e-mail?
What exactly will I receive if the product is delivered by e-mail?
How do I get the login data for "My account"?
 
 

How can I order online as a new customer?
Please carefully fill out all of the fields in the "Personal information" section of the order form.

Entering your e-mail address correctly is particularly important because e-mail is our primary method of corresponding with you. Most products are delivered via e-mail, and you will receive your order confirmation and receipt via e-mail.

Please also select your preferred payment option and confirm all of the information you have entered by clicking the "Continue" button. On the following page, you will have another opportunity to verify and correct all of the information you entered.

Your order will be entered in our system within a few seconds of clicking on the "Confirm Order" button. A confirmation of your order will be displayed as the final page of the ordering process and will be sent to you by e-mail at the same time.


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How do I order online as a returning customer?
If you have ordered from us in the past, you can place a new order without having to re-enter your personal data by first logging in. Your login data consists of your user name and the password.

You are able to enter your login information at the beginning of the order process. Once logged in, you can verify or, if necessary, edit your personal information before submitting your new order.


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When will I receive my product to be delivered by e-mail?
Product delivery will be effected after receipt of payment. We check our bank-account every day.

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What exactly will I receive if the product is delivered by e-mail?
You will receive a download link for the product you ordered.

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How do I get the login data for "My account"?
If you have ordered software through ContRay, then a user account exists for you already.

To receive the login data for your account, please click on "Password forgotten?" and enter your e-mail address. Your login data will be located in our database and sent to you by e-mail immediately.

If you have never before ordered software through ContRay, you have no user account. You must place an order to create a user account.


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